Last updated: September 16, 2026. Contact us before returning any item. Unauthorized returns may be refused or delayed.
Return eligibility
Unless a product page or order confirmation states a different rule, you may request a return within 30 days after confirmed delivery. To be eligible, an item must be unused, uninstalled, complete and in its original packaging with manuals, accessories and proof of purchase. Final-sale, personalized, clearance, hygiene-sensitive, software-activated and gift-card items are not returnable unless defective or required by law.
Start a return
- Email support@golfbay.shop with your order number, item, reason and photos when relevant.
- Wait for return authorization and destination instructions.
- Pack the item securely and use a trackable service. Returns sent to a different address may not be processed.
Return shipping and restocking
For a change-of-mind return, the customer is responsible for return shipping and any disclosed original non-refundable shipping charge. Large equipment may require insured freight. A reasonable restocking deduction may apply when disclosed before the return is authorized, especially for opened, assembled or freight-shipped products. No restocking deduction applies to an item confirmed by GolfBay as defective, incorrect or materially damaged in transit.
Exchanges
Availability is not guaranteed. The fastest option may be to return the eligible item and place a new order after the return is approved. Do not place a replacement order unless you are prepared for both transactions to remain open temporarily.
Damage, defects or wrong items
Contact us promptly after delivery and preserve the product, packaging and shipping label. Include clear photos or video. Do not continue using equipment that may be unsafe. We will review the issue and, when validated, arrange an appropriate repair, replacement, parts solution or refund consistent with applicable law and any manufacturer process.
Refund timing
After an authorized return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method. Bank or card posting times are controlled by the financial institution and may take additional business days.
Cancellations
Contact us immediately. We will try to cancel an unfulfilled order, but cancellation is not guaranteed after warehouse processing or shipment begins.
Contact
GolfBay
Otter Pond Blvd, Lawrence Township, IL 62439 USA
(618) 843-6245 · support@golfbay.shop